Benefits and Functionality of Command Center

Train with Transparency

Command Center is a customizable dashboard designed to assess, train, and manage your workforce, all in one place. It provides a comprehensive, at-a-glance view into your technicians’ skill level, training progress, and field-readiness. You can develop your team at all levels and send the right technician on the right job, the first time.

What is Command Center?

• ​Assess your technicians’ skill level at any time through competency-based assessments and field-like troubleshooting simulations.
• ​Identify strengths and weaknesses and assign expert-led, on-demand courses in HVAC, electrical, and plumbing to target gaps.
• ​Encourage training as a priority across your organization with custom learning paths designed to promote employee career growth.

What Are the Benefits of Using Command Center?

Knowing if a potential hire has the skills you’re looking for is challenging. Resumes don’t always tell the full story, and too often, callbacks are how you discover skills gaps. New hires aside, how do you determine your mid-level technicians’ skills and capabilities?

With Command Center, you can:

• ​Manage hundreds of employees, at varying levels, across multiple locations.
• ​Improve your company’s bottom line with an effective and efficient training program.
• ​Minimize callbacks.
• ​Increase your retention rate.
• ​Develop the skills of your technicians in one place, anywhere, anytime, using one login.

How Does Command Center Work?

Assign courses to your technicians, monitor the status of assignments, and create custom learning paths for your team, all in one platform. Command Center’s email notification system works behind the scenes, sending key information about your team’s learning straight to your inbox.

1. 1.Create login: Simplify how you manage your team by using a single login to access your entire training program.
2. 2.Add your technicians: Add tens, hundreds, or even thousands of maintenance technicians.
3. 3.Assess skill level: Assign skill assessments that mimic on-the-job tasks and challenges.
4. 4.Create learning paths: Browse the course catalog to assign a roadmap of courses based on the strengths and weaknesses of your technicians. You also have the option to integrate your custom content.
5. 5.Review progress: Review the progress of assignments given to technicians in a single dashboard; filter by due date, employee name, progress, and more.
6. 6.Field-ready: Feel confident sending the right technicians on the right job based on trackable training performance.