Case Study: Tech Retention in Rental Maintenance
A leading US single-family rental home provider partnered with Interplay to implement a training program that rapidly upskilled apprentices—achieving 80% training adoption within 40 days, reducing ramp-up time to 90-120 days, promoting 27 apprentices to Tech Level 1 (a 10% workforce increase), and securing high retention rates of 80% for apprentices and 88% for Level 1 technicians in 2023 to address an aging maintenance workforce and talent shortage.
A leading provider of single-family rental homes in the US recognized that 75% of its maintenance team consisted of aging, advanced-level technicians, and wanted to proactively address the industry’s growing talent shortage. By partnering with Interplay, they structured a training program to develop apprentices and distribute skills more evenly among the maintenance workforce.
In this case study, discover how the company:
- Gained 80% training adoption in the first 40 days of implementing Interplay.
- Attained 90-120 days average ramp time for apprentices to become profitable technicians.
- Promoted 27 apprentices to Tech Level 1 in 2023, increasing workforce by 10%.
- Achieved 80% retention of apprentices and 88% of Level 1 technicians in 2023.
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