HVAC Contractor Cuts Callback Rates With SkillMill™ Content
HVAC contractor T.E. Spall and Son significantly reduced callback rates by 25%, improved technician performance, increased employee retention, and turned a profit during slow seasons by implementing Interplay Learning’s standardized SkillMill™ HVAC training curriculum instead of creating original content.
HVAC Contractor Cuts Callback Rates With SkillMill™ Content
Building better techs with a standardized training curriculum.
When Tom Spall decided to place more emphasis on formal training for his HVAC technicians, he assumed that he would be creating original training content from scratch. Instead, he was introduced to Interplay Learning’s course catalog and immediately realized he could build a training structure with those classes at its core.
In this case study, discover how T.E. Spall and Son:
- Reduced callbacks by 25%, resulting in cost savings and increased operational efficiency.
- Turned a profit during slow seasons by leveraging training during downtime
- Improved employee retention with a focused investment in ongoing training
- Increased overall technician performance with Interplay’s expansive HVAC catalog
Download our latest Case Study below.
“The actual impact that training in general has on your culture — you can’t put a price tag on that — because it creates a culture where people feel like they’re being invested in. When they feel like they’re being invested in, people tend to bring a better version of themselves to work every day.”
Tom Spall
CEO, T.E. Spall and Son
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