HVAC Contractor Cuts Callback Rates With SkillMill™ Content
HVAC contractor T.E. Spall and Son significantly improved technician performance, reduced callback rates by 25%, increased employee retention, and maintained profitability during slow seasons by implementing a standardized training curriculum centered on Interplay Learning’s SkillMill™ HVAC courses.
Building Better Technicians with a Standardized Training Curriculum
When Tom Spall decided to place more emphasis on formal training for his HVAC technicians, he initially assumed he would need to create original training content from scratch. However, after being introduced to Interplay Learning’s course catalog, he realized he could build a training structure with those classes at its core.
Key Outcomes for T.E. Spall and Son
- Reduced callbacks by 25%, resulting in cost savings and increased operational efficiency.
- Turned a profit during slow seasons by leveraging training during downtime.
- Improved employee retention with a focused investment in ongoing training.
- Increased overall technician performance with Interplay’s expansive HVAC catalog.
"The actual impact that training in general has on your culture — you can’t put a price tag on that — because it creates a culture where people feel like they’re being invested in. When they feel like they’re being invested in, people tend to bring a better version of themselves to work every day."
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T.E. Spall & Son significantly improved operational efficiency and technician performance by integrating Interplay Learning’s HVAC training courses into their routine since December 2018, resulting in a 25% reduction in callbacks, cost savings, increased profits during slow seasons, and enhanced employee retention.
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