Interplay Learning & Michaels Enhance Maintenance Training
Interplay Learning partnered with The Michaels Organization to provide over 2,300 maintenance technicians with on-demand, simulation-based training in HVAC, plumbing, electrical, appliance repair, and safety, enabling Michaels to rapidly upskill entry-level workers, address skilled labor shortages, reduce turnover, and enhance maintenance workforce readiness across its 440+ residential communities nationwide.
With more than 60,000 units under management, a national leader in residential real estate utilizes Interplay’s foundational skilled trades training courses and custom learning paths to expand their available candidate pool, rapidly upskill talent, and retain their in-demand maintenance technicians.
Austin, Texas – October 20, 2022
Interplay Learning, the leading global provider of online and VR training for the essential skilled trades, announced its partnership with The Michaels Organization, a national leader in residential real estate. Initiated in October 2021, Interplay Learning is providing over 2,300 maintenance technicians with on-demand, simulation-based training courses in HVAC, plumbing, electrical, appliance repair, and safety, preparing entry-level technicians to be job-ready in 18 weeks.
A growing skilled talent shortage and high turnover among onsite maintenance staff have property management companies across the country struggling to fill open maintenance positions.
“Training is a critical focus for attracting and retaining entry-level skilled talent into accessible maintenance roles across Michaels’ properties,” said Lea Ann Bowers, Director of Talent Development at Michaels. “Interplay’s foundational courses and realistic simulation training on field equipment and appliances are crucial for expanding a shrinking talent pool, offering opportunities to build the skills of new hires with little to no experience in the industry.”
Michaels' emphasis on delivering engaging and continuous training pathways is expected to be a key driver of continued success for its 440+ apartment communities nationwide.
With a long-standing commitment to innovation and industry-leading employee training, Michaels is pleased with the addition of Interplay’s trade catalogs into its maintenance training program. Since the initial rollout, Interplay has enabled them to fill essential maintenance roles faster, rapidly grow a confident workforce, and prepare employees for career-building certifications like EPA 608.
“With Interplay, we can now hire people with no experience and train them for maintenance,” said Jim Loughery, National Vice President of Facilities for The Michaels Organization. “Within the first two months, Interplay Learning’s detailed, interactive training process has provided much-needed instructions to enable our maintenance teammates to safely troubleshoot and repair basic maintenance issues. After completing the Technician I pathway in 18 weeks, maintenance teammates are prepared to tackle most maintenance issues.”
Additionally, the partnership is helping Michaels retain its workforce by offering advanced courses to move up in their careers.
“Our existing maintenance teammates can increase their knowledge and become more valuable by completing Tech II and Tech III pathways. These courses give them the knowledge and confidence to identify and repair countless defects that help retain employees by empowering them to obtain more knowledge.”
Doug Donovan, founder and CEO of Interplay Learning, commented:
“We’re proud to partner with The Michaels Organization to deliver accessible and innovative maintenance training to its maintenance teams and new hires. As a national residential real estate leader, The Michaels Organization is setting an example for other multi-family organizations struggling with the skills shortage to leverage innovative training technologies to expand their labor pool and upskill essential employees.”
About The Michaels Organization
Serving more than 175,000 residents in 440 communities across 37 states, the District of Columbia, and the U.S. Virgin Islands, The Michaels Organization is a national leader in residential real estate, with full-service capabilities in development, property management, construction, and finance. They are committed to creating communities that Lift Lives. For more information, visit https://tmo.com/.
About Interplay Learning
Since 2016, Austin-based Interplay Learning has been building better training, better careers, and better lives for its customers and their employees. Its award-winning online and VR training for the essential skilled trades, including HVAC, Plumbing, Electrical, Solar, Multi-Family Maintenance, and Facilities Maintenance workforces, is scalable and more effective than traditional training methods. By leveraging immersive learning technology, Interplay’s customers are able to train and practice hands-on learning from a desktop, phone, tablet, or in virtual reality. The result is a highly trained employee who is job-ready in weeks, not years. Its digital learning platform, Interplay Learning, conveniently turns any space into a training lab with its short video courses, 3D simulations, knowledge checks, coaching, and connectivity. Recent accolades include recognition by Fast Company’s World Changing Ideas Awards in the Education, General Excellence, and On the Rise categories. Visit www.interplaylearning.com to learn more.
Related
Skilled Trades Course Catalog and Roadmap
The Skilled Trades Course Catalog and Roadmap offers industry expert-developed, interactive training across diverse industries such as HVAC, electrical, manufacturing, and clean energy, with courses available at beginner to advanced levels in multiple formats (video, 3D simulation, assessments), supporting certification preparation (OSHA 10, EPA 608) and continuing education units (NATE, IACET, NABCEP), and provided in both English and Spanish to help learners advance their technical skills and careers.
Individual Skilled Trades Training | Interplay Learning
Interplay Learning offers affordable, flexible, and expert-led individual skilled trades training through on-demand courses and 3D simulations in HVAC, plumbing, solar, electrical, and more, enabling learners to quickly upskill or reskill anytime and anywhere using various devices, with customer testimonials highlighting its effectiveness in real-world job readiness and career advancement.
3D & VR Simulation-Based HVAC Training
Interplay Learning offers 3D and VR simulation-based online HVAC training programs that accelerate skill development, enabling technicians to gain hands-on experience and become job-ready in weeks rather than years, as demonstrated by case studies and testimonials highlighting faster productivity, increased confidence, and reduced callback rates for HVAC companies.
PipeDreams Elevates Technician Skill Development Across Partner Network With Interplay Learning’s Cutting-Edge Training Program
Interplay Learning has partnered with PipeDreams to implement an advanced, technology-driven training program featuring 3D simulations and online courses aimed at developing over 100 technicians’ skills, enhancing safety, supporting apprenticeship pathways with industry certifications, and addressing the skilled trades shortage to boost recruitment and company growth across PipeDreams’ partner network.
Interplay Learning Partners with Graduation Alliance to Empower Learners with Career-Ready Skills
Interplay Learning has partnered with Graduation Alliance to provide virtual, career-focused training in seven high-demand skilled trades—such as HVAC, plumbing, and electrical—to at-risk youth and adult learners across the U.S., enabling them to complete their education and gain practical skills for stable, well-paying jobs through flexible, simulation-based learning accessible anytime online.
Commercial HVAC Training
Interplay Learning offers expert-led, simulation-based online commercial HVAC training combining 3D and VR technologies to rapidly develop, upskill, and retain technicians at all levels, helping companies like QuesTec Mechanical and Dual Temp create effective apprenticeship and career ladder programs that enhance workforce engagement, job readiness, and retention.