Mobile Training and Learning: Customer Stories
Freeman Webb, a major property management company, successfully integrated Interplay Learning's mobile training to overcome industry time constraints by enabling technicians to access expert-vetted, on-the-spot training modules across multiple devices, thereby enhancing workforce skills, flexibility, and operational efficiency.
Companies seeking to integrate learning into their daily operations have found mobile learning effective for helping teams save time, operate flexibly, and maintain sharp skills.
Below are highlights of customers who have made learning an integrated part of their culture, embracing mobile training as an essential, time-saving tool for team development.
Mobile Learning: Boosting Team Performance
Tackling Time Constraints
Freeman Webb, a property management company based in Nashville, Tennessee, ranks among Interplay’s top 10 mobile users. They have successfully used on-the-go training to address industry time constraints and enhance workforce skills.
With a portfolio of over 12 million square feet of multifamily, office, and retail property, Freeman Webb understands the demands of property management and the value of time.
Their main challenge was finding time for training amid constant industry demands, including busy seasons, mandatory recertification, and emergencies. Jeff Hass, Director of Training and Development at Freeman Webb, revitalized their training program by focusing on Interplay Learning, a field training tool they had underused for years.
The Power of Mobile Training
Introducing mobile training created the flexibility needed to meet training commitments and overcome time constraints at Freeman Webb. Team members now fully embrace Interplay as a valuable resource.
When technicians encounter plumbing or HVAC issues, they can refer to relevant training modules on the spot, gaining insights and solutions for field challenges. Access to expert-vetted training materials—whether in the shop, while gathering supplies, or before and after jobs—provides a practical learning tool.
This allows team members to quickly refresh their knowledge when facing new or unfamiliar situations, enhancing preparedness and competence.
The flexibility of accessible training on various devices—computers, laptops, iPads, and mobile phones—has been a game-changer.
An In-field Sidekick
“In an industry where every minute counts, being able to engage with training materials on their mobile phones has allowed our team members to make the most of even those spare five minutes they might have. This on-demand accessibility empowers them to start and stop the training as their schedule allows.
As more of Freeman Webb’s team members embrace the training, I foresee it gaining even more popularity, becoming the go-to resource for in-field support.
What sets Interplay apart is its unique structure. It’s not just about videos; it combines content with knowledge checks. This multifaceted approach allows our team members to start, stop, and skip to the specific areas they need to focus on, fostering a more personalized and effective learning experience.
We’re witnessing a shift in the exposure and utilization of Interplay. It’s gaining more recognition and engagement than ever before, and Freeman Webb takes pride in the significant mobile usage their maintenance teams enjoy with Interplay, positioning them among the top 10 mobile users on the platform.”
Maximizing Downtime
Southern Home Services, a merger and acquisition company, owns 25 home service locations across ten states. Training 750-1,000 technicians spread across states from Virginia to Missouri to Texas to Florida is logistically challenging for in-person training. With mobile training, they now have a flexible platform that goes wherever their team goes. Matt explains:
“We see a lot of engagement from the mobile use of Interplay. Generally speaking, for technicians, you may complete a call, and your next call is not ready for 20 minutes. So now, just 20 minutes of waiting for your next customer to be ready is turned into completing a portion of a course in Interplay. We see that a lot.”
These success stories underscore the pivotal role of mobile training in addressing time constraints inherent in their fields. Accessing training materials on mobile devices has improved problem-solving skills on the job, enhanced company productivity, and empowered individuals to use spare moments for continuous skill and career development.
Related
Interplay Learning Mobile App Empowers Organizations to Train Teams On the Go
Interplay Learning has launched a new mobile app that enables organizations to provide flexible, on-the-go skilled trades training through bite-sized, expert-built content accessible anytime and anywhere, thereby improving workforce productivity, knowledge retention, and training adoption for workers in the field.
Train On-The-Go with Interplay’s Mobile App
Interplay’s mobile training app offers teams flexible, on-demand access to expert-led, bite-sized instructional videos, customizable assessments, and over 500 hours of content on any device, enabling efficient skill development anytime and anywhere, as praised by industry professionals for maximizing training during spare moments.
Interplay Enterprise: Immersive Training for Workforce Development
Interplay Enterprise offers immersive, hands-on training simulations and online courses designed to upskill and retain skilled employees in large organizations, providing centralized management, actionable insights, and automation to complement existing programs, with proven results including faster technician training, reduced callbacks, and measurable ROI as demonstrated by clients like Willow Bridge, Southern Home Services, and JC Hart Co.
Interplay Learning: Online & VR Skilled Trades Training
Interplay Learning offers immersive online and VR skilled trades training that accelerates workforce readiness in weeks through scalable, engaging, and effective programs across industries like HVAC, solar, plumbing, and electrical, delivering proven business benefits such as cost savings, improved troubleshooting, and faster technician training for businesses, educational institutions, and individual learners.
Interplay Learning Newsroom
Interplay Learning, a leading provider of immersive training for industrial and skilled trades, has recently been recognized by TIME and Forbes for its industry impact and financial strength, while partnering with companies like Konecranes to deliver VR crane simulation training that expands customer training capacity and reduces equipment downtime.
Hilltop Property Services Reduces Vendor Costs 25% with Standardized Facilities Training Model
Hilltop Property Services implemented a military-inspired Job Proficiency Standards program combining digital and hands-on training to standardize technician skills, resulting in a 25% reduction in vendor costs, 30% less outsourced services, a 150% increase in proactive maintenance, and the promotion of 50% of engineers within 12 months, while enhancing engagement through career pathways and flexible schedules across their 28 diverse properties.