Interplay Learning

PipeDreams Elevates Technician Skill Development Across Partner Network With Interplay Learning’s Cutting-Edge Training Program

Interplay Learning has partnered with PipeDreams to implement an advanced, technology-driven training program featuring 3D simulations and online courses aimed at developing over 100 technicians’ skills, enhancing safety, supporting apprenticeship pathways with industry certifications, and addressing the skilled trades shortage to boost recruitment and company growth across PipeDreams’ partner network.

AUSTIN, Texas — September 26, 2023 — Interplay Learning, a leading provider of immersive skilled trades training, announced a strategic training partnership with PipeDreams, an innovative, tech-forward home services provider. This collaboration aims to accelerate PipeDreams’ ability to acquire, integrate, and grow new partnerships by offering advanced training, including hands-on 3D simulations. The partnership focuses on building meaningful trade careers and will empower over 100 technicians of all levels with tools to rapidly improve their technical skills, elevate safety standards, and reliably serve customers across partner companies.

A key aspect of this collaboration is PipeDreams’ vision to establish an apprenticeship program through PipeDreams University, with Interplay’s online courses at its core. The training approach will include 3D simulations, videos, quizzes, and hands-on learning, providing technicians with a comprehensive and engaging educational experience. This program also offers pathways to industry certifications such as EPA 608 and NATE.

Grace Underdahl, Training Program Lead at PipeDreams, stated, “We’re creating a holistic training platform that supports development in every role, from general managers to HVAC service technicians. Interplay Learning’s technology perfectly matches our vision to be technology-forward and empower our technicians in a safe and scalable format.”

Given the growing skills shortage, PipeDreams also views Interplay’s training as a powerful recruitment tool. By making trade careers more accessible, they aim to attract more technicians eager to embark on a journey of learning and growth within their local markets.

Isabel Sopoglian, Head of Business Operations at PipeDreams, emphasized the importance of training for company growth: “Training is a key component of attracting and retaining our employees and increasing the quality of work we deliver. We want our employees to feel our investment in them. It’s a very important aspect of our growth, and our collaboration with Interplay Learning is crucial to this strategy.”

In addition to supporting recruitment and retention, Underdahl and Sopoglian expect Interplay’s training to enhance existing operations by equipping technicians with more effective troubleshooting skills and improving ramp time and callbacks for new technicians.

Doug Donovan, CEO of Interplay Learning, commented, “Interplay is proud to partner with PipeDreams, a mission-aligned company leading with technological innovation and transforming how training is done in the home services industry. Our shared mission is to foster successful business partnerships and empower PipeDreams’ workforce with the skills and knowledge they need to thrive in their careers.”

PipeDreams offers a range of residential HVAC and plumbing services through a growing partner network, including Albert Nahman Plumbing, Heating, and Cooling; Wighton’s Plumbing, Heating, & Air Conditioning; Perry Heating, Cooling, & Plumbing; TNT Home Services; Clout Home Services; Ace Pelizon Plumbing; Paso Robles Heating and Air; and Plumbing the Bay.

About PipeDreams

PipeDreams acquires businesses with strong teams and uses technology to grow them into industry-leading organizations. Its team comes from companies like Nextdoor, Bain, and Roto-Rooter, bringing deep understanding of small business dynamics and unique insights into technology, local marketing, and M&A needed to disrupt home services. The PipeDreams mission is to be the most reputable home services provider in every market in the country by reliably serving customers and growing career opportunities for every local employee. More information is available at https://www.pipedreams.com/about/.

About Interplay Learning

Austin-based Interplay Learning offers scalable and effective training for essential skilled trades, helping business leaders, educators, and their teams build better companies, careers, and lives. Interplay Learning’s immersive online and VR training platform for HVAC, plumbing, electrical, solar, hospitality, multifamily maintenance, and facilities maintenance workforces includes expert-led video courses, hands-on 3D simulations, knowledge checks, and custom learning paths to upskill advanced technicians and help new technicians be job-ready in weeks, not years. Visit www.interplaylearning.com to learn more.