T.E. Spall & Son Reduces Callbacks by 25% with Interplay
T.E. Spall & Son significantly improved operational efficiency and technician performance by integrating Interplay Learning’s HVAC training courses into their routine since December 2018, resulting in a 25% reduction in callbacks, cost savings, increased profits during slow seasons, and enhanced employee retention.
Since December 2018, Interplay Learning’s courses have been central to T.E. University’s training, with all service techs engaging in training four days a week.
In this case study, discover how T.E. Spall & Son:
- Reduced callbacks by 25%, resulting in cost savings and increased operational efficiency.
- Turned a profit during slow season by leveraging training during downtime.
- Improved employee retention with a focused investment in ongoing training.
- Increased overall technician performance with Interplay’s expansive HVAC catalog.
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HVAC contractor T.E. Spall and Son significantly improved technician performance, reduced callback rates by 25%, increased employee retention, and maintained profitability during slow seasons by implementing a standardized training curriculum centered on Interplay Learning’s SkillMill™ HVAC courses.
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