How did T.E. Spall & Son reduce callback rates?

Reduced callbacks by 25%, resulting in cost savings and increased operational efficiency.

What benefits did T.E. Spall & Son gain from Interplay Learning's training?

- Reduced callbacks by 25%, resulting in cost savings and increased operational efficiency. - Turned a profit during slow season by leveraging training during downtime - Improved employee retention with a focused investment in ongoing training - Increased overall technician performance with Interplay’s expansive HVAC catalog

T.E. Spall & Son Cut Callback Rates with Interplay Training Content

Since December 2018, T.E. Spall & Son has utilized Interplay Learning’s HVAC training courses for all service technicians four days a week, resulting in a 25% reduction in callback rates, cost savings, improved technician performance, increased employee retention, and profitability during slow seasons.

a man in a blue shirt is working on an air conditioner

T.E. Spall & Son Cut Callback Rates with Interplay Training Content

Download Now

Since December 2018, Interplay Learning’s courses have been central to T.E. University’s training, with all service techs engaging in training four days a week.

In this case study, discover how T.E. Spall & Son:

Reduced callbacks by 25%, resulting in cost savings and increased operational efficiency.
Turned a profit during slow season by leveraging training during downtime
Improved employee retention with a focused investment in ongoing training
Increased overall technician performance with Interplay’s expansive HVAC catalog